Faq

DO YOU ACCEPT RETURNS?

GreyCityShoes.com can only accept returns from purchases made on greycityshoes.com.  If a product was purchased at another retailer, it must be returned where it was purchased.

DO YOU MAKE SHOES IN SIZE 5 or 11?

Our current standard size run is 6-10.

LOST STONES, STUDS or LACES – CAN YOU SEND ME A REPLACEMENT?

If your shoe has lost a stone or gem, please contact us at customerservice@greycityshoes.com with the issue in the subject. We will review the inquiry and get back to you promptly. We will need you to provide us with the style name, or a picture of the shoe, and we will do our best to send you replacements. Please kindly note, we are based in the US and cannot ship replacements internationally.

I’M A RETAILER AND I’D LIKE TO CARRY YOUR BRAND. WHO SHOULD I CONTACT?

Please visit our contact page to direct you accordingly.

I’M A BLOGGER AND WOULD LIKE SHOES TO REVIEW FOR MY READERS. CAN I GET A SPONSORSHIP / SHOES FOR TRADE?

Please contact info@greycity.net for all inquiries.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We gladly accept VISA, MasterCard, Discover, and  American Express.

HOW MUCH IS SHIPPING?

The shipping cost will be calculated for you at checkout.

WHERE DO YOU SHIP TO?

We ship domestically throughout the United States. For International purchases, please contact customerservice@greycityshoes.com.

WHAT ARE INTERNATIONAL TAXES & DUTIES?

Orders shipped outside of the U.S. may be subject to import duties and taxes, which are levied once a shipment reaches your country. These additional charges must be paid by the recipient.  

I WANT A STYLE OUT OF STOCK. WHAT CAN I DO?

We carry limited quantities, but often we offer the chance to sign up to be notified of newly added styles.

I’M GETTING AN ERROR WHEN I PLACE MY ORDER.

  • Please review all information closely- credit card, billing and shipping addresses as this is common.  The billing information should match exactly what your bank has on file.   
  • Please refrain from clicking the “Place Order” button more than once to avoid multiple authorizations.

WHOOPS, CAN I MAKE CHANGES OR CANCEL MY ORDER?

Unfortunately we are unable to make changes to an item ordered once it has been placed.  You can place a new order for the correct item.

WHY HASN'T MY ORDER STATUS UPDATED?

Your order many have be on hold for review as an extra security precaution. If contacted by us, you may be required to provide additional information to confirm your order. If we do not receive a response within two business days your order will be cancelled and you will not be charged.

WHEN WILL MY ORDER SHIP?

Orders ship within 24-48hrs of purchase- excluding holidays or weekends. As soon as your order ships you will receive an email confirmation.  

HOW CAN I TRACK MY ORDER?

A shipping confirmation email is sent to the email address you provided at the time your order was placed.

WHY DIDN’T I RECEIVE AN ITEM I ORDERED?

In the event that an ordered item becomes unavailable, we will contact you within 24 to 48 hours regarding the cancellation.   If your order contains additional items, these will be shipped to you and the unavailable item will be removed from your order.

CAN I RETURN ITEMS?

Yes, we accept returns on most items. Returns must be made within 15 days of the order date and must be in brand new, unworn condition. Unfortunately, we  do not accept returns on international orders or sales items.

CAN I EXCHANGE ITEMS?

We currently do not offer exchanges.  You can return your item and place a new order.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Once your return is received at our warehouse, it will be processed within 7 business days.