Return Policy

The Grey City Guarantee

We want to make this is as easy as possible and more importantly, want you to be completely satisfied with your purchase. All Grey City products are fully warranted to the original owner against manufacturer defects. Should you find a defect in your product upon delivery, please contact Grey City Customer Service at customerservice@greycityshoes.com.

Return Policy

We sincerely hope that your Grey City product stays on your feet for years to come, but if it’s not the right fit we will certainly accept returns of clean, unworn, unaltered items in their original packaging for a full refund that will include your original shipping charges. Returns must be made within 15 days of the purchase date. Sale items are final and not eligible for return or exchange.

To return your item, please contact customerservice@greycityshoes.com for a return form.